This Privacy Policy explains how EzGameStudio ("we", "us", or "our") handles information in connection with Jigsaw Puzzles Jam (the "App"). Please read it carefully.
Jigsaw Puzzles Jam is a single-player game. We do not operate our own gameplay servers for this App, and the App does not provide our own cloud save service or a real-time server-based leaderboard operated by us. However, the App does use third-party services for analytics, advertising, and in-app purchase related functionality.
We do not require you to create an account with us to play the App. We do not intentionally collect personal information directly from you through our own servers during ordinary gameplay. However, information may still be collected and processed by third-party service providers integrated into the App or by platform providers.
If you contact us by email, we will receive the information you choose to provide, such as your email address, name, and the contents of your message.
Third-party services used in the App, such as Firebase and LevelPlay, may collect device and technical information such as device model, operating system, app version, language, approximate region, identifiers made available by your device or platform, crash data, and diagnostic information.
Firebase and other integrated third-party services may collect information about how the App is used, such as session events, feature usage, retention data, performance metrics, and crash reports, in order to help us understand and improve the App.
Because the App contains ads, LevelPlay and its mediation, advertising, and measurement partners may collect or receive information such as advertising identifiers, IP address, device information, and ad interaction data for ad delivery, fraud prevention, measurement, and, where permitted, ad personalization.
If you make an in-app purchase, the transaction is processed by the relevant app store or platform provider. We do not receive your full payment card details. We may receive limited transaction status information, such as whether a purchase was completed, restored, or refunded, as made available by the platform.
We may use information available to us, including information received from third-party service providers, for the following purposes:
To operate, maintain, and improve the App.
To measure performance, diagnose crashes, fix bugs, and understand feature usage.
To provide advertising, manage ad frequency, measure ad performance, and help prevent fraud or abuse.
To process and support in-app purchases and restore purchases when supported by the platform.
To respond to your support requests and other communications.
To comply with legal obligations and enforce our rights.
We do not operate our own backend servers for gameplay progress, matchmaking, cloud save, or online leaderboards for Jigsaw Puzzles Jam. If the App stores game progress, that progress is stored locally on your device unless a platform or third-party service provides a separate feature under its own terms.
The App uses third-party services, including Firebase and LevelPlay / ironSource. Those providers may process information in accordance with their own privacy policies. We encourage you to review those policies:
LevelPlay / ironSource: https://www.is.com/privacy-policy/
Google Play: https://policies.google.com/privacy
Apple App Store: https://www.apple.com/legal/privacy/
The App displays advertisements. Advertising partners may use device identifiers and similar information to deliver, measure, and limit repeated ads, and where allowed by applicable law and platform settings, to personalize advertising.
You may be able to limit ad personalization through your device settings. On iOS, this may include tracking-related settings. On Android, this may include advertising or privacy settings made available by Google or your device manufacturer.
The App offers in-app purchases but does not currently offer subscriptions unless clearly stated in the relevant store listing or in the App. Purchases are handled by the applicable platform provider and are subject to that provider's terms and policies.
We retain information we receive directly from you, such as support emails, only as long as reasonably necessary for support, operational, legal, or record-keeping purposes. Information processed by third-party providers is retained according to their own retention practices and policies.
We do not knowingly collect personal information directly from children through our own systems. However, because the App includes third-party analytics and advertising services, parents or guardians who believe a child has provided personal information should contact us so we can review the request and respond appropriately.
Depending on your location, you may have rights regarding personal information processed about you, such as the right to request access, deletion, correction, or restriction. Because much of the data related to the App may be processed by third-party providers, we may need to direct you to the relevant provider where appropriate.
You can also contact us directly if you have a privacy request or question.
We may update this Privacy Policy from time to time. Updated versions will be posted on this page. Your continued use of the App after an update becomes effective means you accept the updated Privacy Policy.
This Privacy Policy is effective as of 2026-07-04.
If you have any questions about this Privacy Policy, please contact us at [email protected].